Refund policy

Returns & Exchanges

We want you to love your purchase. If you need to return an item, we accept returns within 14 days of delivery, provided the item is:

• Unused and in original condition

• In original packaging Return postage costs are the responsibility of the customer unless the item is faulty.

Please note:

• Sale or discounted items are final sale and cannot be returned unless faulty

• Used, worn, or damaged items cannot be accepted

• Gift cards are non-refundable

 

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos so we can help. 

Contact: sam@horseshop.com.au